Questions to Ask When Choosing an Umbrella Company: How to Find the Right One for You

Choosing an umbrella company can be a daunting task. With so many options on the market, it’s challenging to know which one is right for you. To help you make the best decision, we’ve compiled a list of questions you should ask when choosing an umbrella company.

1.    What services does the umbrella company offer?

Make sure to find an umbrella company that offers your needed services at ir35. For example, some companies may only offer essential payroll services, while others may offer a broader range of services such as expense management and invoice.

2.    What are the fees associated with using the umbrella company’s services?

Find any hidden fees or costs associated with using the umbrella company’s services. For example, some companies charge additional fees for processing expenses or issuing invoices, so it’s essential to be aware of these before signing up.

3.    How long has the umbrella company been in business?

Choosing an established umbrella company with a track record of success is always a good idea. This will give you peace of mind knowing that your payroll is in good hands.

4.    How easy is using the umbrella company’s online portal?

Most umbrella companies offer an online portal for managing your account and payroll. Be sure to test out the portal to see if it’s user-friendly and easy to navigate.

5.    Does the umbrella company have 24/7 customer support?

There will inevitably be times when you need assistance from customer support. Make sure that the umbrella company you choose offers 24/7 support so that you can get help when you need it.

6.    What security measures does the umbrella company have in place?

With sensitive information like payroll being processed, choosing an umbrella company that takes security seriously is essential. Next, find out what measures are in place to protect your data from hackers and cybercriminals.

7.    Do any third-party organizations accredit the umbrella company?

Checking for accreditations from third-party organizations is an excellent way to gauge an umbrella company’s quality and reliability. If organizations like CPA Australia or IPAV accredit the company, you can be confident that they’re a reputable and reliable option.

8.    What do other customers say about the umbrella company?

Checking online reviews is a great way to get an idea of what other customers think about the umbrella company. If there are mostly positive reviews, this is a good sign that you’re choosing a quality umbrella company.

9.    How easy is it to switch to another umbrella company?

If you’re unhappy with your current umbrella company’s services, you should be able to switch to another one easily. But, first, find out if there are any exit fees or other obstacles that would prevent you from switching providers.


We hope this list of questions has guided you on what to look for when choosing an umbrella company. Remember, it’s essential to do your research and ask plenty of questions before making a decision. By taking your time and choosing carefully, you can be sure to find an umbrella company that’s a perfect fit for your needs!

News Reporter
Nina Harris: A veteran sports journalist, Nina's blog posts offer in-depth analysis and coverage of major sporting events. Her insider knowledge and passionate writing style make her posts a must-read for sports fans.